FAQ

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We collected our clients' most frequent questions — and if yours isn't here, ask us directly on WhatsApp 0106 296 6730.

General questions

How do we start working together?

Send your request from the 'Start Your Project' page or message us on WhatsApp. We schedule a free discovery call (online or at the office), then you receive a clear offer with scope, price and timeline — and you decide at your own pace.

How much do your services cost?

Every project is priced by its actual scope — we don't sell one-size-fits-all packages because a restaurant's needs differ from a factory's. You'll find options for small and large projects alike, and the quote itemizes every line before you commit to anything.

Do you work with clients outside El Beheira or Egypt?

Yes — most of our work runs fully online: video meetings, regular reports and daily WhatsApp communication. Geography is never a blocker.

Are there long-term commitment contracts?

Monthly services (social management, ads, SEO) run on renewable monthly agreements — we recommend three months minimum since marketing results compound. Fixed-scope projects (website, identity, app) use a single clear project contract.

How do I follow your work on my project?

Every client gets a direct channel to their account manager (WhatsApp or whatever you prefer) and simplified regular reports. For development projects, you review the work on a staging environment before launch.

I'm not sure which service I need — can you help?

Of course — that's literally our job. Book a free consultation and we'll analyze your current situation and propose a plan with clear priorities — start with what matters most and expand gradually based on results and budget.

About Social Media Management

How many posts per month?

It depends on the package — we usually start at 12 posts per month, with bigger packages reaching 30 posts including Reels. We define the right volume for your business in the discovery call.

Are paid ads included?

Paid campaign management is a separate service, but most clients combine both since good content lowers ad costs. We can prepare a combined offer at a better price.

Who replies to customer messages?

Up to you — we can reply using a tone and pricing you approve, or forward serious leads directly to your team on WhatsApp.

About Paid Advertising

What ad budget do I need?

It varies by industry, area and competition. We help you set a sensible starting budget in the free consultation — usually a two-week test budget before scaling.

Is ad spend included in your fee?

No — ad spend goes directly to the platform (Facebook/Google) from your account, and our fee covers management and optimization. This way you know exactly where your money goes.

When will I see results?

First results show within days of launch, but stable performance forms after the initial testing period (about two weeks) once we know the winning audience and creative.

About Branding & Graphic Design

How long does a full identity take?

Usually 2–4 weeks depending on the scope of applications and how quickly you approve each stage.

Do I get the source files?

Yes — you receive all source files (AI/PSD) plus ready-to-use formats, and the identity is fully yours.

Can you refresh my old logo?

Absolutely — rebranding keeps what your audience recognizes while fixing the weak points. We assess your current logo and recommend the right level of change.

About Web Design & Development

How long does a website take?

Corporate site: 2–4 weeks. E-commerce store: 4–8 weeks. Timelines depend on scope and how quickly content is ready on your side.

Can I edit content myself?

Yes — you get an easy dashboard to edit text, images and products, plus a training video.

What about hosting and domain?

We handle the whole technical side: domain registration, proper hosting, SSL and backups — with full ownership staying in your name.

About Mobile Apps

How much does an app cost?

It depends entirely on the features — a simple showcase app differs from a delivery app with driver systems and payments. After the analysis workshop you get a detailed quote with cost and timeline.

Does it work on iPhone and Android?

Yes — one cross-platform codebase covers both with equal quality, saving you the cost of two separate builds.

Who publishes the app to the stores?

We handle the full publishing process with developer accounts in your name (or create them for you), including Apple and Google review requirements.

About SEO

When do SEO results show?

Improvement usually starts in months 2–3, with strong stable results in months 4–6. Any promise of "page one in a week" is unrealistic and usually violates Google's policies.

My site is brand new — does SEO make sense?

Yes — it's actually the best time. We build on solid foundations from day one instead of fixing things later. Results take slightly longer than for older sites, but the base is stronger.

Do you guarantee #1 rankings?

Nobody owns Google's algorithm, so nobody can guarantee a specific position — but we guarantee proven methodical work and transparent reports where you see the progress yourself. Our track record speaks for itself.

About Motion Graphics & Video

How long should the video be?

Ads: 15–30 seconds. Explainers: 60–90 seconds. Shorter usually wins — we help you compress your message into the least time possible.

How long does production take?

A 60-second video usually takes 10–15 working days from script approval, including two free revision rounds.

About Content Writing

Do you write in dialect or formal Arabic?

It depends on your audience and platform — ads and social usually use approachable dialect, while website content and articles use simple formal Arabic. We define tone of voice with you from the start.

Is the content original?

Yes — everything is written specifically for you and checked for plagiarism. Copied content hurts your Google rankings and we never touch it.

About Hosting & Domains

Are the domain and hosting in my name?

Yes — everything is registered under your own accounts and details; we only keep technical management access. If you ever move elsewhere, everything is yours to take.

My current site is slow — can you migrate it?

Yes — we migrate your full site (files, databases and email) with minimal downtime, and tune performance afterwards. We audit your current site free of charge and tell you why it's slow before any commitment.

What happens if the site goes down?

Automated monitoring alerts us the moment anything goes wrong — usually before you even notice — and we act immediately. With scheduled backups, the worst case is restoring a recent copy within a short time.

About Video Editing & Reels

I don't know how to shoot — can you help?

Yes — we give you a simple phone-shooting guide (lighting, angles, audio) that makes your footage great, or book a full shoot through our photography service.

How many videos do I need per month?

For real growth on Reels and TikTok we recommend at least 12-15 videos monthly (3-4 per week). Consistency beats perfection — our packages are built around that.

What's the turnaround time?

Short videos (Reel/TikTok) within 48-72 hours of receiving footage. Longer videos or big projects on a pre-agreed schedule.

About Photography & Product Shoots

Do you shoot at your place or mine?

Both — small product shoots work best in our studio lighting, while venues and businesses are shot on location with our full kit.

How many photos do I get per session?

Depends on the package — a basic product session typically delivers 20-30 fully retouched photos, larger sessions by agreement. Everything delivered is retouched, never raw.

Do you shoot video too?

Yes — we can capture short video clips during the session that our editing service turns into ready Reels. Ask for the combined shoot + edit package at a better price.

About Printing & Promotional Materials

I already have a design — can you just print it?

Of course — we review your file technically (dimensions, colors, resolution) free of charge before printing, and fix any issues we find.

What's the minimum order quantity?

Most items start at 100 pieces (cards at 200). Signs and stands are made per piece. Unit price drops as quantity grows.

How long does delivery take?

Paper print usually takes 3-5 working days from proof approval. Signs and large installations 5-10 days depending on size. Rush service is available for some items.

Still have a question? Ask us directly — replies are fast.